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Frequently Asked Questions

1 What is the role of technical support?

Our technical support company specializes in diagnosing and troubleshooting common software issues, providing effective solutions to keep your systems running smoothly.

2 How exactly do I get technical support?

We cover nearly all Internet-connected devices, including but not limited to personal computers (PC, Mac), smartphones (Android and iOS), smart TVs, printers, routers, sound systems, gaming systems, home theaters, automation systems, digital assistants, drones, and electronics hardware part replacement. We also provide complex software support (if requested), installation/repair of computers and peripherals, HVAC maintenance/repair, refrigerator maintenance/repair, washing machine and microwave maintenance/repair, and more.

3 Why is this not covered by my ISP?

our Internet Service Provider (ISP) can usually assist if you have issues with home Internet connectivity. While Support.com does not provide Internet access, we can help support all connected devices in your home. We offer assistance with device connectivity, setup, troubleshooting, and learning new features and functionalities. At geek Solution Appointment, you’ll receive premium support, allowing you to sit back and watch while our experts handle everything. No need to spend time searching for answers online or taking your device to a local technician.

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